Returns & Exchanges

L’AGENCE offers a seamless return process for items in original, unworn condition with all tags attached within 21 days of the delivery date. Please note that items marked as Final Sale are not eligible for return, exchange, or store credit.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to send back.

2

Select Resolution

Choose between a refund to your original payment method, a store credit, or a direct exchange for a different size or color.

3

Prepare the Package

Print the prepaid shipping label provided by the portal and securely pack your items in the original packaging, ensuring all designer tags remain intact.

4

Ship and Track

Drop off your package at any authorized carrier location; once received at our warehouse, please allow 5-7 business days for processing and your refund notification.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing